Frequently asked questions

We understand that during this difficult time, some patients may not want or be able to leave their homes. However, you may still like to find out whether hydrotherapy treatment is suitable for you. Check out our Service Update to learn more about our free Telephone Consultations and Virtual Open Days.

The Paddock Pool is open Mondays to Thursdays from 9.30 a.m. to 5 p.m. and on Saturdays from 9 a.m. to 4 p.m.

Appointment outside of these times is by special arrangement.

The Paddock Pool provides hydrotherapy treatment to adults (aged 18 years and over) on a one-to-one basis. At present, The Paddock Pool is not currently able to accommodate children.

To use The Paddock Pool, you must be able to walk and use stairs unaided, although there is a handrail to support your entry and exit of the pool. The pool does not have a hoist or ramp and is not wheelchair accessible. It is accessed down three under-water steps, with a large strong handrail alongside them. Patients must be able to enter and exit the pool using these steps unaided.

Our pool safety operating procedures and Covid-19 risk assessment do not permit any other person to accompany the patient to assist with their entry and exit from the pool.

The Paddock Pool is a medical facility and is not available for external hire by members of the public or practitioners.

The only private hire we offer is for patients who have been assessed by one of our practitioners, to be able to work on a personalised therapy plan.

Every potential patient wishing to book with us should complete the enquiry form. Alternatively you can drop us an email help@thepaddockpool.co.uk or call us to discuss your needs on 01234 771695.

Our medical secretary will then contact you to gain more information about your medical history and reason for your enquiry. In addition, it may also be necessary for you to speak to one of our practitioners who can undertake further assessment of your condition, to confirm whether hydrotherapy treatment is appropriate for your needs.

Once we confirm that you would benefit from receiving hydrotherapy, we will book you in for an initial on-site assessment. The assessment lasts at least one hour and includes some time in the pool. You will be provided with robes, towels, drinking water, swim caps and shoes, as well as PPE. After your session, you will also be offered a range of refreshments.

These assessments are guided by our strict pool safety operating procedures, agreed annually with our insurers.

At the end of your initial assessment, your practitioner will discuss your options for further treatment. This may be a programme of hydrotherapy sessions - usually five - in the pool with a practitioner.

Alternatively, the practitioner may recommend you continue your treatment as a private hire patient by following an individualised exercise plan, designed by the practitioner specifically for you. In this instance, the patient will book a package of five or ten sessions in the pool, supported by a qualified spotter during each hydrotherapy session.

Although our practitioners are registered with most health insurance companies, they only cover a proportion of the appointment costs. We therefore recommend that you speak to your insurance provider before your book your initial assessment.

All patients receive two reminders, one of which is sent 48 hours before their appointment. No charge applies for any cancellations made before we send the final reminder.

If you must cancel less than 48 hours before your session and we cannot fill this appointment, we reserve the right to charge you a cancellation fee of 50% of the cost of the hydrotherapy session.